Free Shipping on NZ Orders $100+
Damaged Products
At Amia Skincare, we prioritize your satisfaction with our products and services. We understand that sometimes issues may arise with your order, and we're here to help resolve them. If you receive a damaged product, please reach out to us immediately through our contact page or email us at info@amiaskincare.com. We kindly ask that you provide a clear photo of the damaged product along with your contact details. Our team will promptly assess the damage and provide appropriate compensation or arrange for a replacement, depending on the severity of the damage.
Missing Products
In the rare event that a product is missing from your order, we recommend first double-checking your property and reaching out to your neighbors to ensure it wasn't mis-delivered. If the product is still missing, please contact us through our contact page or email us at info@amiaskincare.com. We will work diligently to track the missing item through our shipping provider and provide you with a resolution as soon as possible.
Online Refunds
Once we receive the damaged product in accordance with our policy, we will initiate a refund to the original payment method used for the purchase. Please note that shipping costs are non-refundable.
Product Sensitivity
If you experience any sensitivities to a product, please review the product's ingredient list on our website to ensure no known sensitivities. If you have any concerns or questions about the ingredients, feel free to reach out to our team through our contact page or email us at info@amiaskincare.com. We are here to assist you in finding the right skincare solutions for your needs.
Lack of Results
If you do not see the desired results after using a product for more than 2 months, we encourage you to reach out to our team through our contact page or email us at info@amiaskincare.com. We are dedicated to helping you achieve your skincare goals and can provide personalized recommendations and assistance based on your unique needs.
Your satisfaction is our utmost priority, and we are committed to providing exceptional customer service. If you have any questions or concerns regarding returns or refunds, please do not hesitate to contact us. Thank you for choosing Amia Skincare, We appreciate your trust in us!