HELP / FAQS

If you have a question, please consult our list of frequently asked questions before reaching out for assistance.

Purchasing

What payment methods do you accept?

We accept Shopify Payments, a safe and secure payment method that allows you to pay using various methods such as credit cards, debit cards, and alternative payment methods like Apple Pay and Google Pay. Additionally, we provide Afterpay for convenient payment options.

Can I make changes to my order after it's been placed?

If you've placed an order but it hasn't been shipped yet, you can request changes by reaching out to us at info@amiaskincare.com.

Do you offer Afterpay as a payment option?

Yes, we offer Afterpay at checkout. With Afterpay, you can split your purchase into four equal installments, making it easier to manage your budget. Simply select Afterpay at checkout to use this option.
Faq tile

Shipping & Delivery

What is the estimated delivery time for orders?

We strive to deliver your orders as fast as possible. Estimated delivery times vary depending on your location.

For orders within New Zealand, please allow 3-5 working days, with an additional 1-2 days for rural areas. Australian orders typically arrive within 3-6 working days,while international deliveries may take 6-13 working days.

Do you offer free shipping?

Yes, we do! We offer free shipping on orders over $150 within New Zealand and over $250 for deliveries to Australia.

What regions or countries do you ship to?

We ship internationally! Our skincare products can reach customers worldwide, ensuring everyone can enjoy the benefits of our premium skincare range.

Can I track the delivery of my order?

Absolutely! We provide tracking information for all orders so you can monitor the progress of your delivery from our warehouse to your doorstep.

Where do you ship from?

All orders are dispatched from our warehouse located in New Zealand.

Can you ship to my P.O. Box?

Yes, we can! We are happy to ship to P.O. Box addresses for your convenience.

Returns

What is your return policy?

We offer a 14-day returns period for products delivered damaged. Please review our Returns and Refund Policy for detailed information.

How do I initiate a return?

To initiate a return, please contact us immediately through our contact page or email us at info@amiaskincare.com. Provide a clear photo of the damaged product along with your contact details, and our team will guide you through the process.

How long do I have to return a product?

You have 14 days from the date of delivery to initiate a return for products delivered damaged. Please ensure to contact us within this timeframe to facilitate the return process efficiently.

Products

Where are the products made?

Our products are proudly made here in New Zealand, where we uphold the highest standards of quality and innovation in skincare formulation.

Are your products Vegan?

Yes, all of our skincare products are proudly vegan-friendly. We are committed to offering cruelty-free skincare solutions that align with ethical and sustainable practices.

Do you test on animals?

We are firmly committed to cruelty free practices and stand against animal testing. Our formulations undergo rigorous testing to ensure safety and efficacy, without any involvement of animals.

What are the key ingredients in your products and their benefits?

Our carefully crafted formulations are designed to nourish and revitalize your skin, ensuring a healthy and radiant complexion.

For detailed information on the key ingredients and their benefits, please refer to our ingredient glossary on our website or product pages.

What is the shelf life of your skincare products?

Our skincare products have a shelf life of 2 years. Once opened, we recommend using them within 12 months to ensure optimal freshness and efficacy.

Are your products suitable for pregnant women and for women who are breastfeeding?

Descriptive topic content body text

How do I find out about new products and special offers?

Stay updated on all our latest products and special offers by subscribing to our newsletter! You'll receive exclusive updates, skincare tips, and access to special promotions directly to your inbox.

You can also follow us on social media for sneak peeks and behind-the-scenes content.

Loyalty Program

Do you offer a loyalty program?

Yes, we do! Our loyalty program is our way of expressing gratitude to our valued customers. With exclusive rewards, special offers, and exciting perks, our loyalty program is designed to enhance your shopping experience with us. Join now to start earning rewards with every purchase!